Service management : (Record no. 9)

000 -LEADER
fixed length control field 01376nam a22002657a 4500
003 - CONTROL NUMBER IDENTIFIER
control field ZCUL
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20140226093016.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0-07-282373-9
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0071214577 (international : alk. paper)
040 ## - CATALOGING SOURCE
Transcribing agency ZCUL
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658
Edition number 22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Fitzsimmons, James A.
9 (RLIN) 15
245 10 - TITLE STATEMENT
Title Service management :
Remainder of title operations, strategy, and information technology
Statement of responsibility, etc. Service management : operations, strategy, and information technology /James A. Fitzsimmons, Mona J. Fitzsimmons.
250 ## - EDITION STATEMENT
Edition statement 4th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Boston, Mass. :
Name of publisher, distributor, etc. McGraw-Hill/Irwin,
Date of publication, distribution, etc. c2004.
300 ## - PHYSICAL DESCRIPTION
Extent xx, 587 p. :
Other physical details ill., maps ;
Dimensions 27 cm. +
Accompanying material 1 computer optical disc (4 3/4 in.)
500 ## - GENERAL NOTE
General note Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
500 ## - GENERAL NOTE
General note The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and indexes.
538 ## - SYSTEM DETAILS NOTE
System details note System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Management.
9 (RLIN) 16
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Fitzsimmons, Mona J.
9 (RLIN) 17
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Books
Call number prefix 658
Call number suffix FIT
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Permanent Location Current Location Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Date checked out Price effective from Koha item type
          Non Fiction Zambia Catholic University Library Zambia Catholic University Library General Stacks 2014-02-26 1 658 FIT 010708 2016-02-24 2016-02-11 2014-02-26 Books
          Non Fiction Zambia Catholic University Library Zambia Catholic University Library General Stacks 2014-02-26   658 FIT 010709 2014-02-26   2014-02-26 Books
          Non Fiction Zambia Catholic University Library Zambia Catholic University Library General Stacks 2014-02-26   658 FIT 010707 2014-02-26   2014-02-26 Books
          Non Fiction Zambia Catholic University Library Zambia Catholic University Library General Stacks 2014-02-26   658 FIT 010706 2014-02-26   2014-02-26 Books
          Non Fiction Zambia Catholic University Library Zambia Catholic University Library General Stacks 2014-02-26   658 FIT 010705 2014-02-26   2014-02-26 Books
Zambia Catholic University Library, P. O. Box 260410, Kalulushi, Copperbelt Province, ZAMBIA. Tel: + 0212 730209 / 731321 | Mobile # Registry +26 0974 305033; Finance  +26 096 878931 | email registrar@zcuniversity.edu.zm

Koha Installer, Maintainer & Administrator Mr Sitali C. S.  Contact
©zcu 2014