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1. Service management : operations, strategy, and information technology Service management : operations, strategy, and information technology /James A. Fitzsimmons, Mona J. Fitzsimmons.

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 4th ed.Material type: book Book Publisher: Boston, Mass. : McGraw-Hill/Irwin, c2004Availability: Items available for loan: Zambia Catholic University Library [Call number: 658 FIT] (5).

2. Economics Principles and Practices Economics:principles and practice/Gary E.Clayton

by Clayton,Gary E. Gary E. Clayton.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York McGraw-Hill 1995Availability: Items available for loan: Zambia Catholic University Library [Call number: 330 SLO] (11).

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