Service management :

By Fitzsimmons, James A.. Boston, Mass. : McGraw-Hill/Irwin, 2004 . xx, 587 p. : , Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites. | The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation. 27 cm. +. 0-07-282373-9 | 0071214577 (international : alk. paper)

Place Hold on Service management :

Management

By Griffin W.Ricky. . xxxiv, 765p.

Place Hold on Management

Zambia Catholic University Library Search for 'an:"17" and location:GEN'

Service management :

Management