Recent comments
Service management : by Fitzsimmons, James A. Publication: Boston, Mass. : McGraw-Hill/Irwin, 2004 . xx, 587 p. : , Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites. | The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation. 27 cm. + Date: 2004 try to check for a latest version for this book Added 07/08/2022 by Mr Happy Nswana |